Website Monitoring 24/7

Self-service uptime tools are good at pinging, and if a robot alert at 3am is all you need, they are the right buy. What they do not include is the monthly health report an engineer writes — uptime, incidents, CMS and plugin versions, risks noticed — or a published alert SLA: you hear about detected downtime within 15 minutes. Repairs are a separate purchase, and we print that instead of implying a standby shift.

Monitoring detects and alerts — fixing is honestly a separate thing, and we print that instead of hiding it. When something breaks, the same team is one click away in the panel: an Emergency Fix for a down or hacked site, an Hourly Support Pack for smaller repairs, or a Website Care plan if you want repairs included monthly.

Checks run every minute; our published SLA is an alert to your email within 15 minutes of the downtime being detected. With the SMS add-on the same alert also reaches up to 3 phone numbers.

Not in the current version, and we would rather tell you than let you assume. The panel shows what is under watch; the numbers arrive in your monthly engineer-written report.

Partially: it watches — weekly malware scans, SSL and domain expiry. It does not harden or clean. For prevention there is Security Hardening; for an active infection, Emergency Fix.

Monitoring is the entry step: you want to know when something is wrong. A Website Care plan is the next step up — it includes the watching plus updates, backups and real development hours for fixes. Many clients start here and upgrade once the first incident makes the difference obvious.