Website Care — Maintenance & AMC

You answer the short intake form while ordering and hand over access through the panel’s encrypted storage rather than email; the paid order then opens the service on its own page, and you file your first request from there. Every request is estimated first, free; requests estimated at 2 hours or less start without waiting for your approval, and anything larger waits for you to approve the deduction. Hours are logged in quarter-hour steps, each with a line you can read.

Our launch focus is WordPress and WooCommerce, and that is what the scopes on this site are written against. Other platforms are served through the same services where the work fits, and through a Custom Offer where it does not — a written proposal within 2 business days of your brief.

It works like an AMC without the lock-in: billed monthly, cancel anytime, and the annual plan carries the same freedom — cancel it and months that have not started are refunded in full. No 12-month chains, and routine plan work never consumes your included hours.

Not yet. Every price you see is in UAE dirhams and no VAT is added to it: the seller is not yet registered for VAT in the UAE and holds no TRN, so your invoice carries no VAT line and cannot be used to recover input VAT. The amount on the page is the amount on your invoice. When the seller registers, prices will be shown inclusive of 5% VAT.

Only if you grant an explicit payment mandate at checkout. You can revoke it in the panel at any time; without a mandate nothing renews and nothing is charged.

Your requests: bug fixes, content and design edits, small development tasks and consultations. On the Priority plan they also cover WooCommerce, membership and on-page SEO work. Routine plan work — updates, backups, monitoring, reports — never consumes your hours.

No. Hours are reserved team capacity for the month and expire at the end of the period. Your remaining balance is always visible in the panel, so this never happens silently.

Buy an Hourly Support Pack in the panel. Pack hours are spent only after your included plan hours are used up, and unused pack hours are refundable within their 90-day window (minus one hour, per our refund policy).

The plan runs until the end of the paid period — you lose nothing you have paid for. With annual billing, any months that have not started are refunded in full; the annual discount then applies only to the months you actually used.

Full redesigns, single features larger than 8 hours, paid plugin licences, hosting and large-volume content production. For those we prepare a separate quote in the panel before any work begins.